Feedback, Concerns Comments and Complaints Procedure

COMPLAINTS ABOUT ANY ASPECT OF OUR SERVICE

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Procedures are in place to deliver on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients' concerns in a caring and sensitive way.

You may download a copy of our complaints procedure below, in PDF format. If you wish to have a copy sent to you by post, please telephone the practice.

Click to Download Feedback, Concerns Comments and Complaints Procedure PDF